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Warranty & Care Guidelines

Warranty & Care Guidelines

Care Guidlines:

Please retain your original receipt or gift receipt this is your warranty.

Your jewellery should be handled with care at all times.

Avoid contact with all chemicals, make up, salt water, chlorine, creams and perfumes.

Do not wear whilst bathing, whilst in bed or during sporting activities. Clean your jewellery with a soft toothbrush in diluted soapy water but avoid soaking pearls.

Alternatively, you can use a good quality jewellery cleaner. Be sure to polish your jewellery regularly using a polishing cloth and please be aware that a lot of jewellery gift packaging may not be suitable for storing your jewellery in. Leather care creams are recommended for leather products. Avoid the use of a silver dip. Oxidation is a semi-permanent feature and polishing cloths are not recommended for cleaning oxidised items.

We offer a fantastic range of jewellery cleaning products, please visit us in store for more details.

PANDORA Care Guidelines:

How should I care for my PANDORA jewellery?

Your PANDORA jewellery should be handled with care at all times. All sterling silver will tarnish over time however this can be increased by contact with perfumes, moisturisers, hairspray and chlorine.

Tarnishing (oxidation) of the jewellery can vary from person to person as it can be effected by the skim and care habits of the wearer. Tarnishing is therefore not a manufacturing fault.
We recommend not to wear your jewellery whilst bathing, in bed or during sporting activities.

Always under the clasp to remove your bracelet. We advice the use of PANDORA clips to distribute the weight of the charms into three equal parts.

Wearing charms that are not genuine PANDORA could damage the threading system of the bracelet therefore, we only recommend you wear genuine PANDORA charms.

How should I store my PANDORA jewellery?

Your PANDORA jewellery should be stored away from natural sunlight and heat, in a protective (lined) jewellery box. It can be also stored in a plastic zip lock bag made of Mylar or polyethylene. Do not use polyvinyl plastic bags, such as a black bin liner as they contain sulphur which will increase the rate of tarnishing. Do not store your jewellery in the bathroom.
Please note: The PANDORA gift boxes are not made for long-term storage as they are not airtight.

We stock the beautiful PANDORA jewellery boxes. A small jewellery box cost £45 and a large jewellery box costs £85.

How should I clean and care for my PANDORA jewellery?

In order to care for PANDORA products we recommend using a polishing cloth regularly to prevent the natural process of tarnishing. Clean your jewellery using lukewarm soapy water and a soft brush, but ensure that your jewellery is never submerged.

We do not recommend the use of silver polish and silver dip as it may destroy the delicate oxidised details of your jewellery. We also strongly advise against exposing the jewellery to harsh chemicals, including ammonia, bleach, chlorine and salt water.

PANDORA encourages customers to remove the jewellery prior to cleaning, bath and swimming and ensure that the jewellery is not exposed to UV light , hairspray, perfume and cosmetics.

Leather care creams are recommended for use on our leather products.

Warranty:

All our jewellery and watches come with a warranty, please visit us in store or call us on 01780 755996 for more details.

PANDORA Warranty:

Does my PANDORA jewellery have a warranty/guarantee?

PANDORA will repair or replace manufacturing faults free of charge up to 2 years from the original date of purchase for silver jewellery and 2 years from the original date of purchase for silver jewellery and 2 years from the original date of the purchase for gold jewellery. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available a credit card or bank statement will suffice. This does not effect your statutory rights.

Please note that parts of the wood, leather, glass and string items have a warranty of up to one year from date of purchase.

Wearing counterfeit charms, or charms by other brands on your PANDORA bracelet could damage the unique threading system and will void the warranty.

The warranty offered on PANDORA products does not affect your legal rights and is provided in addition to those rights.

If you have any more enquiries regarding PANDORA care and warranty, please call us on 01780 755996 or visit us in store for more details.

 



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